Executive Support Specialist for Seller Operations

4 days ago


Fatih, Istanbul, Turkey Amazon Full time

Job Description:

The Central Ops Support Executive is a crucial role within Amazon, responsible for remotely supporting the daily operations of sellers. This includes monitoring daily metrics, providing field support to sellers and audits, managing stakeholders, rolling out new processes, and running central control centers.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Key Responsibilities:

  • Remotely monitor efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
  • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
  • Train and direct sellers for execution and adherence to norms and practices.
  • Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience.

BASIC QUALIFICATIONS

  • Excellent Communication Skills.
  • Demonstrated basic analytical ability, results-oriented environment with external customer interaction.
  • Highly proficient in Microsoft Excel and Windows-based applications.
  • Able to work on weekends (and shifts).
  • Fluent in English (verbal and written).

PREFERRED QUALIFICATIONS

  • Skill to handle external sellers as stakeholders/customers with excellent organizational and follow-up skills.
  • Good analytical and problem-solving skills with a capability of setting priorities and working under pressure.
  • Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel.


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