Operational Claims Support Specialist

2 days ago


Fatih, Istanbul, Turkey Otocam Ticaret A.Ş. Full time

About Us

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  • Carglass, a part of Belron, is the world's largest dedicated vehicle glass repair, replacement, and recalibration company.
  • With operations in over 40 countries across five continents, our organization boasts a global presence with over 28,000 employees worldwide.

Our Mission

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  • As 'Operation Claims Specialist', you will be responsible for organizing branches to deliver exceptional customer service, aligning with Business (Belron) Standard Operating Procedures.
  • We aim to become the go-to choice for glass repair, replacement & recalibration services and renowned for outstanding customer service.

Job Overview

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  • This role forms part of our growing Operation Department in Istanbul- Anatolian Side.
  • You will directly report to the Operations Manager in Turkey.

Key Responsibilities

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  1. Maintain knowledge of our services and products to provide top-notch customer support.
  2. Visit branches to observe managerial processes and audit stock levels.
  3. Liaise with technicians regarding job schedules and offer administrative assistance when needed.
  4. Ensure seamless communication with technicians and Ops Manager, actively listening to their suggestions.
  5. Support central claims file processes.
  6. Carry out daily tasks in accordance with branch operating systems.
  7. Collaborate with the Branch Manager to ensure smooth operations.
  8. Assist the Technical Trainer with Belron processes.
  9. Translate global documents into English as required.
  10. Monitor compliance with Belron Standard Operating Procedures.
  11. Ensure adherence to legal standards within the branch and promote health and safety practices.
  12. Track performance and take disciplinary action when necessary.

Requirements

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  • Fluent English skills are essential.
  • Familiarity with claim file processes is necessary.
  • Experience in technician or workshop management is required.
  • Strong communication, organization, presentation, and interpersonal skills are vital.
  • Detailed attention and numerical ability are crucial.
  • A team player with a B-Driver license is preferred.
  • The ability to work with foreign experts and implement best practices is desirable.
  • Residency in Anatolian side is necessary.
  • No military service for male applicants.
  • Availability for domestic and international travel.


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