
Glass Repair Claims Manager
4 days ago
Company Overview
">- Carglass, a subsidiary of Belron, operates as the world's largest dedicated vehicle glass repair, replacement, and recalibration company.
- Our vast global network comprises over 40 countries across five continents, employing more than 28,000 individuals worldwide.
Job Description
">- In this pivotal role, you will oversee branch operations, ensuring delivery of outstanding customer service aligned with Business (Belron) Standard Operating Procedures.
- You will foster strong relationships with technicians, Ops Managers, and other stakeholders to drive business growth and enhance customer experience.
Key Responsibilities
">- Pursue in-depth knowledge of our services and products to provide exceptional customer support.
- Regularly visit branches to assess managerial processes, verify stock levels, and identify areas for enhancement.
- Serve as a key liaison between technicians, Ops Managers, and other departments to facilitate seamless communication and collaboration.
- Support the central claims file process, guaranteeing accurate documentation.
- Work closely with the Technical Trainer to develop and implement Belron processes.
- Translate global documents into English as required.
- Enforce adherence to Belron Standard Operating Procedures.
- Guarantee adherence to health and safety regulations within the branch.
- Monitor performance and take disciplinary action when necessary.
Requirements
">- Fluency in English is mandatory.
- Familiarity with claim file processes and experience in technician or workshop management are essential.
- Strong communication, organization, presentation, and interpersonal skills are critical.
- Detailed attention and numerical ability are crucial.
- A team player with a B-Driver license is preferred.
- The ability to work with foreign experts and implement best practices is desirable.
- Residency in Anatolian side is required.
- No military service for male applicants.
- Availability for domestic and international travel.
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