Operation Claims Specialist

19 hours ago


Fatih, Istanbul, Turkey Otocam Ticaret A.Ş. Full time

Carglass is a brand of Belron, world's largest dedicated vehicle glass repair, replacement and recalibration company. Operating over 40 countries and 5 continents, Belron is home to more than 28,000 people worldwide.

Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service.

Your mission as 'Operation Claims Specialist' is to organise branches to deliver outstanding customer service in line with Business (Belron) Standard Operating Procedures.

For our growing organization in Istanbul- Anatolian Side, we are looking for a Operational Support Team Member as part of the Operation Department. The incumbent will be directly reporting to Operations Manager in Turkey.

JOB DESCRIPTION:

  • Maintaining knowledge of the services we offer and the technical aspects of products, to support the delivery of exceptional customer service.
  • Observing the managerial processes in the branches and auditing the stock through branch visits.
  • Liaising with Technicians regarding job schedules and providing administrative assistance as required.
  • Ensuring and supporting the communication with Technicians and Ops Manager and listening to their suggestions.
  • Supporting central claims file processes.
  • Caring out day to day activities in accordance with branch operating systems.
  • Assisting with the running of operations in conjunction with the Branch Manager.
  • Assisting the Technical Trainer in Belron processes.
  • Completing the translations for global documents in English.
  • Monitoring compliance with Belron Standard Operating Procedures.
  • Ensuring legal compliance within the branch and taking responsibility for driving health and safety standards.
  • Monitoring performance to be able to take disciplinary action where necessary.
Required Skills

QUALIFICATIONS:

  • Fluent in English (is a must).
  • Basic knowledge of claim file processes.
  • Experienced in technician/workshop management.
  • Strong communication, organization, presentation, and interpersonal skills.
  • Attention to detail and numerical ability.
  • Team player.
  • B-Driver license.
  • Capable of working with foreign experts related to the role and completing the implementations of the best practices if necessary.
  • Residing in Anatolian side.
  • No military service for male applicants.
  • Availability for travel domestically and internationally.
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