Incident Management Process Expert

1 day ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Job Description
We are seeking an experienced Process Manager to join our IT Customer Complaints Management Team. As a Process Manager, you will be responsible for designing, building, and managing ITIL Processes to implement the best way to our process. You'll provide expert guidance to source and integrate structured and unstructured processes.

You will work closely with the team and our stakeholders to build and deliver our process. This includes responsibility for IT Incident Management Process and automations of incoming incidents.



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