
Operational Excellence Manager
4 days ago
We are looking for a skilled Transformation Leader to join our team at Information & Technology Management. As a key member of our Customer Operations team, you will be responsible for driving business growth, improving customer satisfaction, and enhancing operational efficiency.
You will lead a team of Customer Success Specialists, develop and implement process improvements, ensure compliance with regulatory requirements, and manage pricing activities. Your expertise in project management, data analysis, and compliance management will be invaluable in this role.
Key Responsibilities:
- Drive business growth through strategic planning, process improvement, and effective stakeholder management.
- Lead a team of Customer Success Specialists in Lubricants Direct & Indirect Channel and GKA.
- Develop and implement process improvements to enhance customer experience and drive business growth.
- Manage pricing activities for Lubricants Direct & Indirect Channel and GKA.
Requirements:
- Proficiency in English (certified by TOEFL, IELTS, or equivalent).
- Bachelor's degree in Business Administration, Management, Engineering or a related field (Postgraduate degree is advantageous).
- Minimum 5 years of experience in a team lead role (Experience in the Lubricants sector or in customer operations is beneficial).
- Project Management certification (e.g., PMP, PRINCE2) is required.
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