Operations Excellence Manager

4 days ago


Fatih, Istanbul, Turkey Ciceksepeti Full time

Ciceksepeti.com is a pioneering tech company in gifts, aiming to be a leader in all markets we operate. Our vision is to create lifelong value in the lives of our employees, customers, and business partners.

Founded in 2006 by Emre Aydın, Ciceksepeti offers a broad selection of flowers & gifts delivered same day within a single experience. We pride ourselves on creating a culture of celebration among people with our gift arrangements and brand Bonnyfood.

We are committed to continuing this tradition by making every special day memorable. In addition to our original mission of bringing a new perspective to the e-commerce sector in Turkey, we now offer diverse products under various categories. As a result, we have become the most visited floral and gifting website according to SimilarWeb data, with 4 times more visitors than the second largest player worldwide.

Besides covering 70+ cities in Turkey through 55.000+ vendors and 24x7 customer support, Ciceksepeti has expanded into Mexico with its international brand, LolaFlora. We were selected as the Best Employer Brand at LinkedIn Turkey Talent Awards in 2019 and 2022.

The role you are applying for is part of our operations team, responsible for ensuring our products and services meet promised standards. This includes implementing necessary controls, performing essential tests, and maintaining effective communication with stakeholders. The ideal candidate will have a solid track record in customer operations, quality, and/or process improvement functions.

You will work closely with cross-functional teams to enhance operational efficiency and improve seller performance. A key responsibility will be to monitor key performance indicators (KPIs) and prepare reports to track progress against business development goals. If you have analytical thinking skills, a sharp eye for detail, and excellent communication skills, this could be the perfect opportunity for you.



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