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Hotel Front Office Manager

2 weeks ago

Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time
Job Description

The Guest Communication Manager plays a pivotal role in ensuring exceptional guest experiences at The Peninsula Istanbul. This involves managing guest feedback, exceeding expectations with service, and anticipating guests' needs.

Key Responsibilities
  • Exceeds guest expectations by providing personalized service and manages guest feedback.
  • Intricates knowledge of rooms configuration and culinary offerings to maximize revenue.
  • Ensures team members build strong relationships with guests while respecting their privacy.