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Education Ambassador

2 weeks ago

Fatih, Istanbul, Turkey Insider Full time

We're seeking a highly skilled Customer Education Specialist to join our team. As a key member of our Customer Education team, you'll play a vital role in creating and delivering exceptional eLearning experiences to our valued customers.

Responsibilities
  • Product Knowledge:
    • Develop an in-depth understanding of our product.
    • Become a subject matter expert by using the product and sourcing product learnings from day-to-day interactions.
  • E-Learning Development:
    • Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions.
  • Customer Support:
    • Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions.
  • Process Improvement:
    • Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback.