IT Operations Analyst

2 days ago


Konak, Turkey Citi Full time

Citi is a global bank that provides innovative financial solutions to individuals, corporations, governments and institutions. As an Applications Support Analyst, you will be part of a team that delivers high-quality applications and services to our clients and customers.

The selected candidate will have a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas. They will maintain, identify and define enhancements to existing applications and their operating environments, making recommendations for improvements. This individual will analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes.

Job Requirements:

  • Strong understanding of apps support procedures and concepts.
  • BASIC knowledge of other technical areas.
  • Maintaining, identifying and defining enhancements to existing applications and their operating environments.
  • Analyzing existing system logic and using evaluative judgment to make recommendations and implement enhancements or fixes.
  • Formulating and defining scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards.
  • Partnering with development and production support areas.
  • Participating in validation and testing activities.
  • Having limited but direct impact on the business through the quality of activities provided.

Skills and Qualifications:

  • 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Ability to work under pressure.
  • Analytical and troubleshooting skills.
  • Knowledge in banking applications and server infrastructure.
  • Good interpersonal and communication skills, great teammate.


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