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IT Support Professional Job

3 weeks ago

Fatih, Istanbul, Turkey Cogent Networks Full time

Cogent Networks offers a unique opportunity for a skilled Backup Support Engineer to join our team.

This role will involve providing on-demand technical support to clients, working closely with our primary engineer to ensure seamless service delivery.

Responsibilities:
  1. Deliver high-quality technical support and assist clients with IT-related queries.
  2. Implement and troubleshoot desktops, laptops, and other IT equipment.
  3. Conduct site visits to provide technical assistance and support.
  4. Maintain accurate records of support requests and resolutions.
Requirements:
  • A degree in Computer Science or a related field.
  • Minimum 3 years of experience in a similar Help Desk or technical support role.
  • CompTIA A+ certification or equivalent IT certifications.
  • Proficiency with ticketing systems and MDM tools.
  • Strong analytical and problem-solving skills.