Telecommunications Support Technician

12 hours ago


Konak, Turkey Alfa Rom Consulting SRL Full time
Responsibilities

As a Telecommunications Support Technician at Alfa Rom Consulting SRL, your responsibilities will include:

  • Installation and Setup:
  1. Complete installation and configuration of all elements of a satellite communication system;
  2. Implementation of baseband and RF elements;
  3. Monitoring and control of the system;
  4. Software upgrades and patches.
Updates/Changes of Hardware and Software Configuration:
  1. Implementation of changes on all satellite station elements as required or ordered/requested;
  2. Satellite link setup network, baseband and RF configuration;
  3. Software/configuration updates and patches on all systems as required;
  4. Installation of power/data cable and fiber optic cable, maintaining, labeling and updating as-built documents.
Maintenance and Repair:
  1. Regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems;
  2. Preventive maintenance tasks including cleaning, greasing of mechanical parts, and measuring and adjusting where required of active/passive electronic elements/systems;
  3. Assistance to power technician in preventive maintenance tasks;
  4. Diagnosis and repair of any issues with SATCOM, Power, HVAC, security and ancillary systems;
  5. Replacement of faulty components and update software of SATCOM, Power, HVAC, security, ancillary systems.
Service Delivery Support:
  1. Communication with team members and customers to understand their needs and provide updates and solutions;
  2. Technical support and troubleshooting assistance for local and remote users/customers;
  3. Maintenance of accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook;
  4. Delivery of the service under a 24/7 support model;
  5. Participation in daily reporting and planning activities and required workshops and conferences.


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