
IT Infrastructure Support Specialist
3 days ago
About Our Company
We are looking for an IT Infrastructure Support Specialist to support our client, a manufacturer of laboratory healthcare equipment.
Job Overview
- Main Responsibilities:
- Provide technical support to both internal and external customers, operators, and end-users, including setting up hardware or software, troubleshooting connectivity/data access problems, and answering questions about hardware or software.
- Perform pre-site installation inspections, workflow analysis, design, coordination, and project management for installations.
- Install and configure software in equipment and associated peripherals.
- Develop and deliver training programs for FSEs, distributors' FSEs, customers, and IT departments on configuration, operation, maintenance, and first-line troubleshooting of instruments/machines/equipment and associated automation IT infrastructure.
- Coordinate and implement interfaces between equipment, automation, associated peripherals, and customers' IT information systems.
- Support customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and uptime.
- Implement mandatory and optional software and firmware patches, upgrades, and retrofit pushes via remote E-Service.
- Act as a technical liaison and advisor to METER customer service teams, distributors, customers, and other vendors' IT departments.
- Keep stakeholders informed and updated.
The Ideal Candidate
- Requirements:
- A minimum of 3 years of experience in the field of IT services, preferably with a higher education in information technologies (MSc or Masters).
- Extensive understanding and experience of hospital workflow design and analysis.
- Proficiency in performing software updates, parameter configurations, validation, and verification of Internet Protocol, Wireless Modems/Routers, Cloud systems, and services, as well as Cyber Security.
- Experience in developing languages such as VC++, Delphi, C#, SQL Server, HTML, UML, XML, JavaScript.
- Specific experience in the cyber security field.
- Excellent communication skills, ability to convince, influence, and gain support both within the company's internal networks and with customers.
- Ability to work in an intercultural and matrix environment with daily interaction with multidisciplinary teams.
- Strong team spirit and customer orientation, with excellent time management and commitment to meeting priorities.
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