Senior Client Manager

5 hours ago


Bursa, Bursa, Turkey Tymely A.I. Ltd. Full time

In this pivotal role as Senior Client Manager, you will play a critical part in driving Tymely A.I. Ltd.'s mission to redefine customer service excellence. You will work closely with our clients to ensure they achieve maximum ROI from our AI solution, developing long-term relationships built on trust and mutual understanding.

Main Objectives
  • Foster deep-seated relationships with clients, identifying areas for improvement and implementing tailored strategies to enhance their overall experience.
  • Take ownership of client onboarding, guaranteeing a seamless transition to our solution and delivering continuous support throughout their journey.
  • Cultivate a culture of advocacy within our organization, leveraging client feedback to inform product development and drive innovation.
  • Stay attuned to emerging trends and best practices in customer success, applying this knowledge to refine our approach and stay ahead of the competition.
Essential Qualifications
  • Proven track record in customer success or account management, with a minimum of 2-3 years of experience.
  • Demonstrated expertise in managing multiple stakeholders, with a strong ability to build rapport and influence decision-makers.
  • Outstanding communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Technical proficiency in CRM systems, with experience in working with Salesforce or similar platforms.
  • Ambitious and results-driven individual, with a keen focus on driving business growth and expansion.


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