
Executive Communication Associate
1 day ago
Company Overview
The HSH Group, through its esteemed brand The Peninsula Hong Kong, embodies luxury service and dedication to customers. As a respected hotel in the industry, it provides an exceptional environment for professionals seeking growth.
Located at Galataport, a revitalized waterfront project, The Peninsula Istanbul offers guests a showcase of vibrant Turkish culture and hospitality.
We are committed to our employees and strive to provide them with the necessary tools for success.
Job Description
As a Guest Communication Executive (Reservation), you will be responsible for handling all outgoing and incoming customer calls, ensuring accuracy and addressing emergency issues. You will also oversee Restaurant, SPA, and Hotel Reservations while representing the hotel according to Peninsula Standards and Service Principles.
Key Accountabilities:
- Verify call accuracy and address emergency issues.
- Oversight of Restaurant, SPA, and Hotel Reservations.
- Represent the hotel in accordance with all Peninsula standards and service principles.
Requirements and Qualifications
To succeed in this role, you must have at least 1 year of experience in a similar position within Front Office or Reservations in a Luxury Hotel environment with comparable expectations and standards. Your thorough knowledge of customer service needs and techniques will be essential in delivering excellent communication and time management skills. Adaptability, problem-solving, and natural positivity are highly valued in this role.
Fluent English proficiency is required, and expertise in a second language would be beneficial.
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