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German-Speaking Customer Advisor Remote or On-Site in Turkey

2 days ago

Istanbul, Istanbul, Turkey Cbtalents Full time

Full-Time Immediate Start International Employer Multiple Projects

Are you a German native speaker looking for a stable job abroad, a relocation opportunity, or a remote customer service job within Turkey? Join one of the largest international BPO companies supporting world-leading brands in tech, travel, e-commerce, fintech, and digital services.

This role offers full training, long-term career growth, and the flexibility to choose between remote or on-site work in Turkey.

Job Title

German-Speaking Customer Advisor

Location

Remote anywhere in Turkey
or
On-Site (Ankara/ Izmir depending on project)

Contract Type

Full-time, permanent

About the Role

You will be the first point of contact for German-speaking customers, ensuring a seamless and professional service experience across phone, email, and chat. This role is ideal for candidates seeking multilingual jobs, customer service roles in Turkey, or work-abroad opportunities with strong employer support.

Responsibilities

  • Provide outstanding customer support in German (phone, email, chat)

  • Understand customer needs and deliver accurate, timely solutions

  • Maintain detailed records using internal CRM tools

  • Resolve issues by following clear workflows and company guidelines

  • Collaborate with team leads to meet quality standards and KPIs

  • Ensure high customer satisfaction through empathy and professionalism

Requirements

  • Native / C2 level German

  • English B1/B2 for internal communication

  • Based in Turkey or willing to relocate

  • Previous experience in customer service, retail, hospitality, or sales is a plus

  • Strong communication, problem-solving, and customer orientation

  • Ability to work in rotating shifts when required

  • Motivation to thrive in a multicultural, fast-paced environment

Salary

Competitive salary package (shared during screening call)

Benefits

  • Remote or on-site options

  • Paid training and continuous development programs

  • Private health insurance

  • Meal card or food allowance (depending on project)

  • Modern office facilities for on-site employees

  • Internal mobility and career acceleration programs

  • Work with top global brands

Relocation Package (if relocating to Turkey)

  • Flight reimbursement

  • Airport pick-up

  • Housing assistance & settling-in support

  • Support with legal paperwork and onboarding

How to Apply

Send your CV (German or English). Shortlisted candidates will be contacted within 2448 hours to review available projects and next steps.

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