Community Manager

3 days ago

Istanbul, Istanbul, Turkey Nove Group Full time

Overview

Estenove, part of Nove Group, a global leader in medical tourism, is seeking a
Community Manager

to build and nurture vibrant online and offline patient communities.

This role connects our patients before and after surgery, ensuring a supportive, transparent, and empowering environment across WhatsApp, Reddit, Discord, Instagram, and real-world meet-ups. You'll be responsible for creating a sense of belonging, turning patient experience into a continuous conversation, and transforming insights into action.

Main Responsibilities

Community Strategy & Growth

  • Build Estenove's global community strategy, combining online platforms and local meet-ups.
  • Launch, moderate, and scale channels (WhatsApp, Discord, Reddit, social groups).
  • Develop rituals and programs such as AMAs, patient stories, and ambassador initiatives.
  • Foster authentic patient-to-patient engagement that reinforces trust and transparency.

Patient Support & Compliance

  • Ensure all interactions respect medical confidentiality, GDPR, and international health-data standards.
  • Implement clear community guidelines, escalation protocols, and safety playbooks.
  • Detect and manage misinformation, coordinating with medical and legal teams when needed.

Content & Activation

  • Co create patient driven content: recovery diaries, webinars, and educational materials.
  • Collaborate with Marketing, CRM, and Medical teams to deliver consistent, human-centered communication.
  • Empower ambassadors and former patients to lead conversations and share real experiences.

Collaboration & Insights

  • Translate community feedback into actionable insights for marketing and patient experience teams.
  • Report qualitative and quantitative learnings to guide Estenove's continuous improvement.

''Patient Lifecycle Ownership"

  • Patient Lifecycle Ownership & Touchpoint Management
  • Pre-Consultation Phase (Month 1-3):
  • Pre-Arrival Phase (Month 4-6):
  • Surgery Week:
  • Post-Surgery (Month 1-12):

"Platform Strategy & Prioritization"

  • WhatsApp Business API:
  • Reddit Healthcare Communities:
  • Discord Server :
  • Instagram Private Groups

Requirements

Education & Experience

  • Bachelor's degree in Communication, Marketing, Psychology, or a related field.
  • Minimum 3–5 years of experience managing communities in healthcare, wellness, or tech.
  • Proven success in building trust based or patient centric community programs.

Skills

  • Strong understanding of community dynamics, online moderation, and user safety.
  • Confident communicator, empathetic, proactive, and calm under pressure.
  • Data-informed mindset with curiosity to experiment, measure, and iterate.
  • Fluent in English

(French or German is a plus).

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