Guest Experience Host/Receptionist

1 week ago

Bodrum, Muğla, Turkey Scorpios Mykonos Full time

Scorpios

Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.

Job Description

The Guest Experience Host/Receptionist efficiently manages hotel reservations using systems like Opera, demonstrating expertise in PMS and OTA platforms. This role requires exceptional organizational skills to coordinate bookings, handle emails and phone communication, ensuring a seamless guest experience. Key role in optimizing room occupancy, providing excellent customer service, and collaborating with various departments to meet guest needs.

Opportunities For All

Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People & Development of Scorpios.

Responsibilities

Reservation Management:

  • Process Hotel reservations accurately and efficiently via telephone, email and/or in person in a friendly and professional manner following Scorpios' brand standards.
  • Collaborate with various departments to ensure seamless coordination of guest services.
  • Maintain accurate records of reservations and guest information.

Customer Interaction:

  • Provide information about Hotel services, responding to inquiries and special requests.

Sales and Upselling:

Contribute to revenue growth by meeting or exceeding upselling targets.

Requirements

  • Proficient in hotel reservation systems (e.g., Opera) and OTA platforms.
  • Strong organizational skills for effective booking management.
  • Excellent communication abilities for guest interactions via email and phone.
  • Collaborative mindset to work across departments for guest satisfaction.
  • Knowledgeable in PMS (Property Management System).
  • Detail-oriented with a focus on optimizing room occupancy.
  • Fluency in English, knowledge of other languages is a plus.
  • Flexibility during peak operational periods

Βenefits:

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

Scorpios offers a seasonal working contract from May to October.

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