Guest Experience Coordinator

2 weeks ago

Bodrum, Muğla, Turkey Mandarin Oriental Hotel Group Full time

Guest Experience Coordinator

  • 544915

  • Rooms

  • Temporary / Seasonal

  • Mandarin Oriental, Bodrum

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Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

Log all complaints/irregularities for Management reference

Constantly check appearance, grooming of uniform colleagues

Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

Demonstrate teamwork by cooperating with and assisting colleagues as needed

Address special guest preferences recorded in guest history profiles

Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience

Arrange fulfilment of guest services by working with the concierge, guest relations, housekeeping, reservations and in room dining colleagues

Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)

Perform assistance to guests in all areas of the resort

Assist the Assistant Guest Experience Manager with daily duties of managing the front desk

Perform any other reasonable duties as required by the Guest Experience Manager and Director of Rooms

To carry out any other reasonable request as directed by your manager.

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