After Sales Services Manager

5 days ago


Istanbul, Istanbul, Turkey HUGENT Full time

We are seeking an
"After Sales Services Manager"
for our multinational client operating in the manufacturing sector. The position will be responsible for managing all after-sales service operations across Turkey and will report directly to the General Manager.

Qualifications

  • Bachelor's degree in Engineering, Business Administration, or a related field
  • Minimum 15 years of experience in after-sales services, service management, or customer satisfaction
  • Strong command of English
  • Proficiency in CRM, reporting, and operational management processes
  • Experience in team management, outsourced service structures, and supplier relations
  • Strong communication, problem-solving, planning, and organizational skills
  • Residing in or willing to relocate to the Istanbul region

Responsibilities

  • Ensure seamless execution of after-sales processes across Turkey
  • Manage service operations, coordinate outsourced service partners, and monitor performance
  • Oversee spare parts procurement processes and ensure parts recovery from scrap materials
  • Manage return products, scrap processes, and cost optimization activities
  • Handle relationships with internal and external suppliers and coordinate related processes
  • Track service fees, manage approval flows, and oversee payment processes
  • Monitor customer complaints received through social media and complaint-tracking platforms such as , and ensure timely resolution
  • Respond to requests from auditors and the sales team
  • Improve the CRM system based on customer feedback and business needs
  • Prepare monthly reports and present them to the CEO


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