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Customer Service Specialist

2 months ago

Istanbul, Turkey Danfoss Full time
Job Description

Danfoss offers you a unique opportunity to join a global market leader and experience satisfaction, coming from engineering sustainable solutions for people all over the world and from the use of your knowledge and competencies for global changes Are you interested in achieving more with less?
We are currently looking for a Customer Service Specialist based in Istanbul.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Providing high-level service to both internal and external customers to reach maximum customer satisfaction levels,
  • Handling customer requests through SalesForce and responding to cases in line with KPI's,
  • Creating orders in SAP and planning deliveries in collaboration with the sales team,
  • Communicating regularly with the sales team and fulfillment team to improve delivery and stock performance,
  • Managing data quality in SAP and CRM systems and preparing regular reports to the Customer Service Center Manager
  • Enthusiastically takes responsibility for business goals that may affect the outcome.
  • Sales process improvements (order mng, delivery, invoicing...etc)
Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

  • Bachelor's degree in Business Administration, Economics or similar field,
  • 3-5 years experience in a similar position,
  • Experience in SAP is a must,
  • Ability to adapt ERP and CRM systems and new IT tools,
  • A good team player with a customer-focused mindset,
  • Ability to influence others with great communication skills,
  • Proactively contributes to defining own objects based on input from the manager,
  • Meets the deadline on time,
  • Proficient in MS Office applications,
  • Native in Turkish, fluent in English,
  • No military obligation.
Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.