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Field Service Engineer

4 months ago

Istanbul, Turkey Alfa Laval Full time

Every day, we get opportunities to make a positive impact â on our colleagues, partners, customers and society. Together, weâre pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are seeking a highly skilled and motivated Field Service Engineer to join our Marine Division. The ideal candidate will have a strong technical background, extensive experience in the marine industry, and a passion for delivering exceptional service to our clients. This role involves troubleshooting, repairing, and maintaining marine equipment and systems, ensuring optimal performance and customer satisfaction.

Your responsibilities:

  • Responsible for executing maintenance and minor repairs on standard products at customer site
  • Investigate and resolve technical problems on standard products at customer site
  • Preparation of the service job to execute / resolve at the shortest possible time
  • Follow up on actions and promises made to customers
  • Write service report on site and get it signed by the customer
  • Update service execution IT system with relevant information
  • Report unsafe practices, incidents and work for continuous improvement
  • Capture Installed Base on site and communicate sales opportunities to sales organization
  • Proactive recommendation to customers for purchase of spares
  • Execute service in our Service Centres if required

Your qualifications:

  • Bachelor's degree in Mechanical/Marine Engineering, Mechatronics Engineering
  • Knowledge and experience with automation, control systems, HMI panels and CPUs
  • 2-3 Years of technical and/or field service experience in mechanical, electrical, heat transfer and/or working with rotating machinery
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills
  • Proficiency in using diagnostic tools and equipment
  • Ability to travel frequently

What we offer:

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavalâs future success, at the same time contributing with solving our planetâs most urgent challenges, making the world a better place. Every day.