Solutions Engineer, SAP Support

3 days ago

Fatih, Istanbul, Turkey Hirebridge Full time

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don't check all the boxes? Apply anyway We are focused on hiring the right people, not the "right" resume.

It's not about what you have done somewhere else, it's all about what you are capable of doing here.

The Work You'll Do:

The primary focus of this role is providing the necessary actions for client incidents or requests from an SAP technical aspect, mainly ABAP development, debugging, troubleshooting, and configuration of Sovos e-Transformation products for different countries. A successful candidate for this position is expected to work as part of the Sovos support team and Sovos products on heterogeneous customer landscapes comprising both SAP and non-SAP systems with moderate integration models. The SAP Solution Engineer is expected to utilize Sovos product knowledge and SAP skills in problem solving and troubleshooting during the support process. This role also requires great communication skills in terms of managing customer expectations and stress during the whole support case lifecycle.

More specifically, you will:
  1. Troubleshoot client incidents in the defined SLAs.
  2. Develop new solutions based on client requests or incident resolution.
  3. Collaborate efficiently with customers and Sovos global teams across different geolocations.
  4. Lead technical-related meetings with customers as needed.
  5. Ability to work on cases concurrently when required.
  6. Technical experience with on-premise, hosted, and cloud-based systems.
  7. Maintain a high level of energy, enthusiasm, engagement, and commitment to action.
  8. Demonstrate a high degree of self-awareness and commitment to personal development and learning.
What We Need From You:
  1. Superior communication skills, oral and written.
  2. Efficient command of the English language.
  3. Confident and comfortable working with large, Fortune 1000 customers.
  4. Minimum of 3 years of ABAP development experience with proven knowledge in:
    • ABAP Reports and Dialog Programming.
    • SAP authorization Objects.
  5. Excellent analysis problem-solving skills is a must.
  6. Ability to understand packaged solutions and implement them on SAP.
  7. Regulatory software experience is an advantage.
  8. Basic ABAP Objects knowledge.
  9. ALV Grids programming.
  10. BDC Programming.
  11. Great team player and self-learner using available product documentation.
  12. Knowledge of SAP outputs techniques with Smartforms and SAP Scripts.
  13. Ability to work as part of a team to deliver exceptional results to Sovos clients.
What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside

  1. An opportunity to work with a global team.
  2. Bi-Weekly Meeting Free Days.
  3. Globally recognized Training and Development programs.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information, visit www.sovos.com and follow us on LinkedIn and Twitter.

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