
Planning & Monitoring Executive
4 days ago
Getir olarak 2015 yılından beri binden fazla ürünü ve sıcacık yemekleri dakikalar içinde, 7/24, İstanbulda olduğun yere getiriyoruz
Heyecanını hiç kaybetmeden hızla büyümeye devam eden bir start-up olarak, Operasyon departmanımızda oluşan Planning & Monitoring Executive rolümüz için yeni yeteneklerle tanışmak istiyoruz
Neler Yapacaksın?
- Çağrı merkezi operasyonlarının verimliliğini artırmak için kısa, orta ve uzun vadeli iş gücü planlamalarını yapmak.
- Gerçek zamanlı çağrı ve canlı destek trafiklerini izlemek ve anlık operasyonel değişiklikleri yönetmek.
- Hizmet düzeyi (SLA) ve KPI hedeflerini karşılamak için kaynak yönetimi ve iş gücü optimizasyonu süreçlerini geliştirmek.
- Verilere dayalı analizler yaparak kapasite planlaması, performans izleme ve raporlama faaliyetlerini yürütmek.
- Operasyon ekibi ve üst yönetimle koordinasyon sağlayarak stratejik çözümler üretmek.
- Müşteri memnuniyeti ve operasyonel verimliliği artıracak yenilikçi projeler geliştirmek.
- Outsource Planlama ve Monitoring ekiplerinin iş çıktılarını takip etmek ve yönetmek.
Ne Bekliyoruz?
- Üniversite mezunu (Tercihen İstatistik, Matematik, Endüstri Mühendisliği veya ilgili bir alan).
- Çağrı merkezi operasyon yönetimi ve planlama alanında minimum 5 yıl deneyim.
- İş gücü yönetim yazılımlarında (WFM - Workforce Management Tools) deneyim sahibi.
- Tercihen PowerBI, Tableau, Looker Studio programlarını kullanma deneyimi olan.
- Analitik düşünme, veri analizi ve raporlama becerileri gelişmiş. Problem çözme, hızlı karar verme ve süreç iyileştirme konularında tecrübeli.
- Ekip yönetimi ve iletişim becerileri yüksek.
- MS Office programlarına hâkim, özellikle Excel kullanımı konusunda ileri düzey bilgi sahibi.
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