Planning & Monitoring Executive

4 days ago


Fatih, Istanbul, Turkey Getir Full time

Getir olarak 2015 yılından beri binden fazla ürünü ve sıcacık yemekleri dakikalar içinde, 7/24, İstanbulda olduğun yere getiriyoruz

Heyecanını hiç kaybetmeden hızla büyümeye devam eden bir start-up olarak, Operasyon departmanımızda oluşan Planning & Monitoring Executive rolümüz için yeni yeteneklerle tanışmak istiyoruz

Neler Yapacaksın?

  • Çağrı merkezi operasyonlarının verimliliğini artırmak için kısa, orta ve uzun vadeli iş gücü planlamalarını yapmak.
  • Gerçek zamanlı çağrı ve canlı destek trafiklerini izlemek ve anlık operasyonel değişiklikleri yönetmek.
  • Hizmet düzeyi (SLA) ve KPI hedeflerini karşılamak için kaynak yönetimi ve iş gücü optimizasyonu süreçlerini geliştirmek.
  • Verilere dayalı analizler yaparak kapasite planlaması, performans izleme ve raporlama faaliyetlerini yürütmek.
  • Operasyon ekibi ve üst yönetimle koordinasyon sağlayarak stratejik çözümler üretmek.
  • Müşteri memnuniyeti ve operasyonel verimliliği artıracak yenilikçi projeler geliştirmek.
  • Outsource Planlama ve Monitoring ekiplerinin iş çıktılarını takip etmek ve yönetmek.

Ne Bekliyoruz?

  • Üniversite mezunu (Tercihen İstatistik, Matematik, Endüstri Mühendisliği veya ilgili bir alan).
  • Çağrı merkezi operasyon yönetimi ve planlama alanında minimum 5 yıl deneyim.
  • İş gücü yönetim yazılımlarında (WFM - Workforce Management Tools) deneyim sahibi.
  • Tercihen PowerBI, Tableau, Looker Studio programlarını kullanma deneyimi olan.
  • Analitik düşünme, veri analizi ve raporlama becerileri gelişmiş. Problem çözme, hızlı karar verme ve süreç iyileştirme konularında tecrübeli.
  • Ekip yönetimi ve iletişim becerileri yüksek.
  • MS Office programlarına hâkim, özellikle Excel kullanımı konusunda ileri düzey bilgi sahibi.
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