Patient Experience Manager and Post Op Follow-up Doctor

1 day ago


Fatih, Istanbul, Turkey Smilehairclinic Full time
Patient Experience Manager and Post Op Follow-up Doctor

3 days ago Be among the first 25 applicants

Direct message the job poster from Smile Hair Clinic

Smile Hair Clinic, serving since 2018, is located in the financial district of East Istanbul, operating in a 7-floor, elegantly designed, high-tech clinic building with a team of 120+ well-trained staff. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested by True Philosophy success criteria.

We are looking for a Patient Experience Manager and Post Op Follow-up Doctor to join our rapidly growing team.

QUALIFICATIONS

  • Graduated from medical school (preferably experienced in hair transplantation, aesthetic surgery or related branches)
  • At least 5 years of experience in patient experience management, patient satisfaction, and post-operative follow-up processes
  • Advanced level of English (and preferably a second foreign language)
  • Strong patient relations management, communication skills, and empathy skills
  • Knowledgeable about emergency management and evaluating post-surgical complications
  • Has problem-solving, organization, team management, and leadership skills
  • Prone to teamwork and able to work in collaboration with different departments
  • Ability to analyze patient feedback and conduct process improvement studies
  • Follows current medical developments and is open to continuous learning

JOB DESCRIPTION

  • Managing and monitoring the post-operative care processes of patients
  • Monitoring the recovery process by conducting post-operative patient interviews
  • Evaluating the complaints, expectations, and feedback of patients and taking actions to increase patient satisfaction
  • Implementing post-surgical care protocols and developing them when necessary
  • Analyzing, reporting, and presenting patient experience processes to management
  • Early detection of patient complaints and possible medical complications and managing the solution process with the relevant teams
  • Conducting post-operative patient communication and information processes
  • Collaborating with the healthcare team and organizing trainings to increase patient-focused service quality
  • Measuring patient satisfaction, identifying areas for development, and offering suggestions for improvement
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

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