Corporate CVM Analytics Associate Manager

4 days ago

Fatih, Istanbul, Turkey Vodafone Group Full time
What you'll do


• Storytelling with data: strong skills in articulating the benefit or requirement associated with a corporate base management strategy: drawing on data and analytical techniques where appropriate, and communicating this to a business audience.


• Own the reasonability area revenue streams.


• Build, develop and track automated reporting and performance metrics that support better offers and business decisions mainly for revenue growth and Corp Base management.


• Discover insights that will guide strategic decisions.


• Make business analysis with finance and other parties, ensure revenue and churn impacts and cooperate with relevant parties.


• Responsible for Corp segment churn, migration ARPU, retention profitability for all Vodafone offers.


• Increase customer lifetime through seamless care projects through customer lifecycle.


• Lead digital transformation to build up an always-on marketing structure through data-driven and contextual approach.


• Analyze and identify churn drivers by interpreting insights from models, exit surveys, disconnection trends, customer activity, debt collection performance, customer complaints, NPS and incorporate all into action plan.


• Plan & execute e2e digitalization & automation of CVM actions.


• Develop & perform action plan and related activities (retention, upsell, x-sell) for the delivery of churn & disconnection targets.


• Follow up current best practices in CRM area & VF group opcos.


• Track Direct Sales channel performance for all product domains (Mobile, fixed, IoT services).


• Manage and execute entire projects or components of large projects from start to finish including project management, data gathering and analysis, problem solving, and clear communication of insights and recommendations.


• Track closely Corp Segment VBU Revenues and come up with new initiatives to keep actuals and targets in line.


• Track commercial strategy of competitors and come up with proposals best fitting to our own strategy.


• Prepare recommendations to get top management approvals on any new proposition/change.


• Carry out post-evaluation of new launches and concepts.


• Work closely with related teams to assess the commercial impact of actions taken.


• Self-motivating and able to work under minimal supervision.


• Provide defined and clear stakeholder engagement.


• Give professional guidance to team members and share knowledge. Drive cross-functional learning reviews, identify administrative/organizational tasks for audit and tracking purposes.

Who you are


• Bachelor Degree in Engineering or Business, Economics, MIS, statistics; master degree is a plus.


• New graduate or max 3-4 years of experience especially in Marketing or Finance or Product departments.


• Good understanding of business modelling, analysis and reporting.


• Experience with business intelligence tools, MS Office (Excel and PowerPoint).


• Presentable and strong analytical thinking skills.


• Ability to work under high pressure and time constraints.


• Strong written, verbal communication skills & inter-personal skills both in Turkish and English.


• Multi-task management.


• Problem solving & decision making.


• Results-driven and delivery-focused.


• Flexible mindset to adapt to constantly changing conditions.


• Insights-driven and customer-oriented mindset.

Not a perfect fit

Worried that you don't meet all the desired criteria exactly? At Vodafone, we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:


• Vflexy: Flexible Benefits Program.


• Hybrid working kit.


• Ergonomic kit allowance.


• Digital meal voucher.


• Flexible transportation allowance.


• Employee assistance hotline & counselling.


• Comprehensive and flexible private health insurance.


• Discounted price deals for a wide range of products & services.

Plus, plenty more to enjoy

#LI-Hybrid

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit the Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.

Together we can.

#J-18808-Ljbffr

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