
Field Service Technician II, Kocaeli
2 days ago
1. Kurulum ve Devreye Alma
- Makinelerin montajını gerçekleştirmek ve kullanım için hazırlamak
- Kurulum sırasında teknik prosedürleri uygulamak ve güvenlik kontrollerini yapmak
- Kurulum sonrası test ve ayar işlemlerini yaparak makinenin tüm komponentlerinin sorunsuz / faal çalıştığından emin olmak
2. Bakım Hizmetleri
- Makinelerin düzenli bakım programlarını hazırlamak ve uygulamak
- Mekanik, hidrolik, pnömatik ve elektriksel aksamların bakımlarını yapmak
- İşletim ömrünü uzatmak için koruyucu bakım prosedürlerini yerine getirmek
3. Arıza Tespiti ve Onarım
- Makinelerde meydana gelen arızaları tespit etmek ve hızlıca çözmek
- Arıza tespiti sonrasında; patlak şema üzerinden ilgili ürün / parçanın kodunu belli etmek.
- Müşteri statüsüne göre belirlenmiş olan fiyat listeleri / ıskonto oranları çerçevesinde onarım teklifini oluşturmak.
- Onarım teklifini ve arıza detaylarını (gerekli durumlara video ve fotoğraflar ile) müşteriye ileterek onaya sunmak
- Arızanın nedenini analiz etmek, gerekli parçaların değişimini yapmak veya onarmak
- Sorunları giderirken makine verimliliğini artırmaya yönelik önlemler almak
- Onarımı gerçekleştirilen sorun, kullanım kaynaklı ise tekrarlamaması adına kullanıcı personelleri uyarmak / bilgilendirmek
4. Eğitim ve Destek
- Makine operatörlerine doğru kullanım ve güvenlik talimatları konusunda eğitim vermek
- Müşterilere veya fabrikada çalışan personele teknik destek sağlamak
- Arıza önleme konusunda bilgi vererek olası sorunları minimize etmek
5. Raporlama ve Belgeler
- Yapılan tüm bakım, onarım ve arıza giderme işlemlerini raporlamak
- Servicemax servis yazılımını, belirlenen doğrultu, hedef ve parametreler çerçevesinde kullanmak
- Kullanılan yedek parçaları, iş gücü saatlerini ve süreçleri kaydetmek
- İş güvenliği ve kalite standartlarına uygun şekilde kayıt tutmak ve raporları paylaşmak
- Müşteri beklentilerine uygun yazılı ve görsel bilgileri müşteriye iletmek
6. Teknik Bilgi Güncelleme ve Eğitim
- Yeni makine teknolojileri ve yazılımlar hakkında bilgi sahibi olmak
- Üretici firmalar tarafından düzenlenen eğitimlere katılarak teknik bilgiyi güncel tutmak
- İlgili sertifikasyonları ve şirket içi eğitimleri tamamlayarak mesleki gelişimi sağlamak
- Ekip içi iletişimi iyi tutarak, görece yeni ekip üyelerine tecrübelerini aktarmak, gerektiğinde uzaktan veya fiili destek sağlamak
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