Field Service Technician II, Kocaeli

2 days ago


Fatih, Istanbul, Turkey Nilfisk Full time

1. Kurulum ve Devreye Alma

  • Makinelerin montajını gerçekleştirmek ve kullanım için hazırlamak
  • Kurulum sırasında teknik prosedürleri uygulamak ve güvenlik kontrollerini yapmak
  • Kurulum sonrası test ve ayar işlemlerini yaparak makinenin tüm komponentlerinin sorunsuz / faal çalıştığından emin olmak

2. Bakım Hizmetleri

  • Makinelerin düzenli bakım programlarını hazırlamak ve uygulamak
  • Mekanik, hidrolik, pnömatik ve elektriksel aksamların bakımlarını yapmak
  • İşletim ömrünü uzatmak için koruyucu bakım prosedürlerini yerine getirmek

3. Arıza Tespiti ve Onarım

  • Makinelerde meydana gelen arızaları tespit etmek ve hızlıca çözmek
  • Arıza tespiti sonrasında; patlak şema üzerinden ilgili ürün / parçanın kodunu belli etmek.
  • Müşteri statüsüne göre belirlenmiş olan fiyat listeleri / ıskonto oranları çerçevesinde onarım teklifini oluşturmak.
  • Onarım teklifini ve arıza detaylarını (gerekli durumlara video ve fotoğraflar ile) müşteriye ileterek onaya sunmak
  • Arızanın nedenini analiz etmek, gerekli parçaların değişimini yapmak veya onarmak
  • Sorunları giderirken makine verimliliğini artırmaya yönelik önlemler almak
  • Onarımı gerçekleştirilen sorun, kullanım kaynaklı ise tekrarlamaması adına kullanıcı personelleri uyarmak / bilgilendirmek

4. Eğitim ve Destek

  • Makine operatörlerine doğru kullanım ve güvenlik talimatları konusunda eğitim vermek
  • Müşterilere veya fabrikada çalışan personele teknik destek sağlamak
  • Arıza önleme konusunda bilgi vererek olası sorunları minimize etmek

5. Raporlama ve Belgeler

  • Yapılan tüm bakım, onarım ve arıza giderme işlemlerini raporlamak
  • Servicemax servis yazılımını, belirlenen doğrultu, hedef ve parametreler çerçevesinde kullanmak
  • Kullanılan yedek parçaları, iş gücü saatlerini ve süreçleri kaydetmek
  • İş güvenliği ve kalite standartlarına uygun şekilde kayıt tutmak ve raporları paylaşmak
  • Müşteri beklentilerine uygun yazılı ve görsel bilgileri müşteriye iletmek

6. Teknik Bilgi Güncelleme ve Eğitim

  • Yeni makine teknolojileri ve yazılımlar hakkında bilgi sahibi olmak
  • Üretici firmalar tarafından düzenlenen eğitimlere katılarak teknik bilgiyi güncel tutmak
  • İlgili sertifikasyonları ve şirket içi eğitimleri tamamlayarak mesleki gelişimi sağlamak
  • Ekip içi iletişimi iyi tutarak, görece yeni ekip üyelerine tecrübelerini aktarmak, gerektiğinde uzaktan veya fiili destek sağlamak
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