Cloud Professional Services Manager

2 weeks ago

Çankaya, Ankara, Turkey Canonical Full time
Cloud Professional Services Manager

This is an opportunity to run a Professional Services team (also known as Field Engineering), helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers.

About the Role

We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms, and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers as we move into new industries like telco, finance, health care, and media. We design and develop new open source solutions to meet their needs.

We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus, and delivery.

We grow management skills and train engineers, who are interested in soft skills, to be managers.

We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realized they could and feel proud of the result.

The Field Engineering Team

The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud, and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing, and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.

Responsibilities

A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.

What You'll Do
  • Lead and develop a team of engineers, ranging from graduate to senior
  • Work remotely in a single major time zone
  • Coach, mentor, and offer career development feedback
  • Identify and measure team health indicators
  • Implement disciplined engineering processes
  • Represent your team and product to stakeholders, partners, and customers
  • Develop and evangelise great engineering and organisational practices
  • Plan and manage progress on agreed goals and projects
  • Be an active part of the leadership team, collaborating with other leaders
Requirements
  • Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
  • Practical knowledge of Linux and networking
  • Experience in technical presales
  • You are a dynamic person who loves to jump in new projects and interact with people
  • Excellent verbal and written communication skills in English
  • Passion and a track record of developing and growing people
  • Experience in leading, coaching, and mentoring engineers
  • Organised and able to ensure your team delivers timely, high-quality results
  • An exceptional academic track record from high school and, preferably, university as well
  • Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events, and customer meetings.
Nice to Have
  • Second language - Spanish or French preferred
  • Python knowledge
  • Experience collaborating with external partners
  • Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

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