Customer Service Expert

5 days ago


Çankaya, Ankara, Turkey Metso Full time
Job Description

CUSTOMER SERVICE SPECIALIST ROLE AT METSO MINERALS

The Customer Service Specialist will play a vital role in creating quotations and orders, as well as tracking them in our SAP system. This position requires responding to customer inquiries via phone or email in a timely and professional manner, collaborating with stakeholders such as Market Area sales teams and global product supports.

Key Responsibilities:

  1. Understand the RFQ/customer's demand & actual needs and develop value propositions for each offer.
  2. Create and process orders in a timely manner, process requests for orders, and review pending orders and customer requests to ensure customer satisfaction.
  3. Direct all customer requests to the right unit internally and respond to customers in a timely manner.
  4. Report data to customers and relevant supervisors & sales team at regular periods.
  5. Maintain an organized and accessible filing system for administrative and sales teams.
  6. Support the Sales Team in all required activities.
  7. Perform data entry duties regarding metrics, sales figures, and other key data.
  8. Handle all administrative duties for the sales department or team.
  9. Report any unusual activity to supervisors.
  10. Foster healthy relationships through regular customer visits.
  11. Work in coordination with finance, logistics, and warehouse units.
  12. Utilize ERP and CRM systems effectively.
  13. Built a professional working relationship with local team members, customers, and global internal teams.


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