
Minerals Sales and Customer Support Expert
5 days ago
About the Opportunity
We are seeking a Minerals Sales and Customer Support Expert to join our team. As a key member of the Sales Team, you will be responsible for creating quotations and orders, tracking them in SAP, and responding to customer inquiries via phone or email in a timely and professional manner.
Main Tasks and Responsibilities:
- Creating and processing orders, as well as reviewing pending requests to ensure high customer satisfaction.
- Responding to customer inquiries via phone or email in a timely and professional manner.
- Directing customer requests to the appropriate internal unit and responding promptly.
- Reporting relevant data to customers and supervisors at regular intervals.
- Providing backup support to the Sales Team in all required activities.
- Performing data entry duties related to metrics, sales figures, and other key data.
- Handling all administrative duties for the sales department or team.
- Identifying and reporting any unusual activity to supervisors.
- Fostering healthy relationships through regular customer visits.
- Collaborating with finance, logistics, and warehouse units.
- Demonstrating proficiency in using ERP and CRM systems.
- Building and maintaining positive working relationships with local team members, customers, and the global internal team.
Requirements and Qualifications:
- Good communication skills.
- Native-level Turkish skills required.
- Good command of English, both written and spoken.
- Problem-solving and results-oriented approach.
- Able to work under stress due to strict deadlines.
- Familiarity with CRM and ERP systems is considered an asset.
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