Support Engineer for Farming Technology

14 hours ago


Çankaya, Ankara, Turkey Chcnav Full time
About the Company
Chcnav is a leading provider of agriculture machinery solutions. We are seeking an experienced Support Engineer for Farming Technology to join our team in Türkiye. In this role, you will provide technical support and training for our customers and partners.

Main Responsibilities
  1. Develop and implement effective technical support strategies for customers and partners.
  2. Provide timely technical support and training via various channels, including email, phone, web conference, and in-person meetings.
  3. Maintain strong relationships with resellers and clients, addressing their product updates and technical requests.
  4. Analyze complex problems to resolve product-related issues, including testing, troubleshooting, and identifying bugs and enhancements.
  5. Collaborate with sales teams as a technical expert/consultant for precision agriculture.

Requirements
  1. Bachelor's degree in engineering, preferably in precision agriculture applications.
  2. 2-5 years of experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
  3. Strong problem-solving skills and excellent analytical abilities.
  4. Fluency in Turkish and English - written and verbal - is essential.
  5. Presentation and public speaking skills, including training and technical demonstrations.


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