
Robotics Support Expert
5 days ago
At Milvus Robotics, we're pioneers in autonomous mobile robots and artificial intelligence. Our mission is to redefine industries with efficient and safe robots.
We're applying the technological potential of autonomy, mobile robots, and AI across industries to improve production, operations, and time to market.
We pride ourselves on developing high-quality robots that see, reason, and act to meet business needs. As a Technical Support Service Coordinator, you'll ensure our clients receive top-tier support, efficiently coordinating technical assistance, and providing solutions that drive customer success.
Your day-to-day tasks will include:
- Coordinating technical support activities across phone, email, and other communication channels
- Providing quick and effective solutions to customer problems
- Prioritizing support requests based on their impact on customer operations and urgency
You'll serve as the main communication point between customers and internal teams, ensuring smooth coordination and issue resolution. You'll also analyze opportunities for process improvements and increase efficiency in the technical support function.
To succeed in this role, you'll need:
- A degree in Computer Engineering, Information Systems, or a related field
- At least 2 years of experience in technical support or customer service
- Strong written and verbal communication skills
- Excellent problem-solving skills and a solution-focused approach
In return, you'll get:
- An opportunity to join a leading robotics and autonomous systems company
- A flat organizational structure with a dynamic team
- A competitive net salary package
- Comprehensive health and life insurance coverage
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