
Technical Support Specialist
17 hours ago
Chcnav is looking for a skilled Technical Support Engineer to join its team in Türkiye. As a results-driven professional, you will ensure our partners and clients are successfully trained in demonstrating, installing, and using our agriculture machinery.
Main Responsibilities:
- Develop and implement successful onboarding strategies for new partners.
- Provide timely technical support and training via email, phone, web conference, and in-person meetings.
- Maintain strong relationships with resellers and clients, addressing their product updates and technical requests.
- Analyze problems to resolve product-related issues, including follow-up, testing, troubleshooting, and identifying bugs and enhancements.
- Collaborate with sales teams as a technical expert/consultant for precision agriculture.
- Create and update training materials.
Requirements
- Bachelor's degree in engineering, preferably in precision agriculture applications.
- 1-5 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
- Strong problem-solving skills and excellent analytical abilities.
- Fluency in Turkish and English - written and verbal - is mandatory.
- Presentation and public speaking skills, including training and technical demonstrations.
- Comfort with learning new computer applications.
Travel Requirements
This position requires occasional travel across Turkey for business purposes.
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