
Cybersecurity TAC Support Specialist
6 days ago
About Picus Security
Picus Security, the leading security validation company, provides organizations with a clear picture of their cyber risk based on business context. Our innovative approach allows teams to focus on critical gaps and high-impact fixes by correlating, prioritizing, and validating exposures across siloed findings.
The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds, and endpoints, coupled with Numi AI, to provide exposure validation. We deliver award-winning threat-centric technology that enables teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.
About The Role
We are seeking a talented TAC Support Engineer to join our team in Turkiye. As a TAC Engineer at Picus, you will become the 'trusted advisor' to our customers, taking a proactive approach to learn and understand their environment to provide the finest technical solutions to strengthen their cyber resilience.
Your key responsibilities will include:
- Analyzing problems, solving unsolvable issues, troubleshooting, and formulating solutions to resolve customer issues with minimal supervision
- Using your exceptional product knowledge to research and identify improvements for our pioneering platform
- Taking ownership of issues and driving them to resolution
- Developing creative solutions to problems and proving them out in a lab environment
- Working with Product Development and Product Management to ensure products meet customer requirements
- Participating in knowledge-sharing via documentation creation, training, and mentoring
- Operational management and gate point for new releases
- Identifying potential patterns of issues observed in the field and leading the documentation, reporting, and tracking of these issues to resolution
- Guiding customers through familiarizing themselves with the Picus software
- Working with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology's responses to Picus Products
- Regularly contributing to technical documentation
- Providing tailored support across a range of technical challenges, including deploying our solution effectively in diverse environments, addressing both technical and operational requirements
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