Cybersecurity TAC Support Specialist

6 days ago


Çankaya, Ankara, Turkey Picus Security Full time

About Picus Security

Picus Security, the leading security validation company, provides organizations with a clear picture of their cyber risk based on business context. Our innovative approach allows teams to focus on critical gaps and high-impact fixes by correlating, prioritizing, and validating exposures across siloed findings.

The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds, and endpoints, coupled with Numi AI, to provide exposure validation. We deliver award-winning threat-centric technology that enables teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.

About The Role

We are seeking a talented TAC Support Engineer to join our team in Turkiye. As a TAC Engineer at Picus, you will become the 'trusted advisor' to our customers, taking a proactive approach to learn and understand their environment to provide the finest technical solutions to strengthen their cyber resilience.

Your key responsibilities will include:

  • Analyzing problems, solving unsolvable issues, troubleshooting, and formulating solutions to resolve customer issues with minimal supervision
  • Using your exceptional product knowledge to research and identify improvements for our pioneering platform
  • Taking ownership of issues and driving them to resolution
  • Developing creative solutions to problems and proving them out in a lab environment
  • Working with Product Development and Product Management to ensure products meet customer requirements
  • Participating in knowledge-sharing via documentation creation, training, and mentoring
  • Operational management and gate point for new releases
  • Identifying potential patterns of issues observed in the field and leading the documentation, reporting, and tracking of these issues to resolution
  • Guiding customers through familiarizing themselves with the Picus software
  • Working with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology's responses to Picus Products
  • Regularly contributing to technical documentation
  • Providing tailored support across a range of technical challenges, including deploying our solution effectively in diverse environments, addressing both technical and operational requirements


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