
Cybersecurity Technical Assistance Center Engineer
6 days ago
About Picus Security
Picus Security offers a unique opportunity to work with a cutting-edge security validation platform that helps organizations evaluate their cyber risk based on business context. Our innovative approach enables teams to focus on critical gaps and high-impact fixes by correlating, prioritizing, and validating exposures across siloed findings.
The Picus Security Validation Platform seamlessly integrates with on-prem environments, hybrid clouds, and endpoints, leveraging Numi AI to provide exposure validation. We deliver award-winning threat-centric technology that empowers teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.
About The Role
We are seeking a highly skilled TAC Support Engineer to join our team in Turkiye, where you will have the opportunity to develop your knowledge and skills in cybersecurity technologies while enjoying challenging and innovative projects. Your responsibilities will include:
- Analyzing complex issues, developing solutions, and providing expert technical support to customers with minimal supervision
- Researching and identifying areas for improvement within our pioneering platform
- Driving issues to resolution and collaborating with cross-functional teams to achieve goals
- Developing creative solutions to problems and testing them in a lab environment
- Ensuring products meet customer requirements through collaboration with Product Development and Product Management
- Sharing knowledge and best practices through documentation creation, training, and mentoring
- Managing operational aspects of new releases and ensuring seamless delivery
- Identifying and documenting potential patterns of issues observed in the field and leading the tracking of these issues to resolution
- Guiding customers through the process of familiarizing themselves with the Picus software
- Working with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess their compatibility with Picus Products
- Contributing to the development of technical documentation and providing tailored support to customers across various technical challenges
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