Sales and Service Representative, Mineral Products Division

6 days ago


Çankaya, Ankara, Turkey Metso Outotec Full time

About the Job

The Sales and Service Representative will play a crucial role in delivering excellent customer service and support across the mineral products division. This position involves creating quotations and orders, tracking them in SAP, and responding to customer inquiries via phone or email in a timely and professional manner.

Main Duties and Responsibilities:

  • Creating and processing orders, as well as reviewing pending requests to ensure high customer satisfaction.
  • Responding to customer inquiries via phone or email in a timely and professional manner.
  • Directing customer requests to the appropriate internal unit and responding promptly.
  • Reporting relevant data to customers and supervisors at regular intervals.
  • Providing backup support to the Sales Team in all required activities.
  • Performing data entry duties related to metrics, sales figures, and other key data.
  • Handling all administrative duties for the sales department or team.
  • Identifying and reporting any unusual activity to supervisors.
  • Fostering healthy relationships through regular customer visits.
  • Collaborating with finance, logistics, and warehouse units.
  • Demonstrating proficiency in using ERP and CRM systems.
  • Building and maintaining positive working relationships with local team members, customers, and the global internal team.

Required Skills and Qualifications:

  • Good communication skills.
  • Native-level Turkish skills required.
  • Good command of English, both written and spoken.
  • Problem-solving and results-oriented approach.
  • Able to work under stress due to strict deadlines.
  • Familiarity with CRM and ERP systems is considered an asset.


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