
Loyalty Program Specialist
1 day ago
Danışmanlığı yürüttüğümüz Türkiye'nin özel bankalarından biri olan gelişmiş dijital bankacılık kanalları ile müşterilerine kurumsal, ticari, KOBİ, bireysel ve özel bankacılık alanlarında ürün ve hizmet sunan müşterimizin kendi kadrosunda değerlendirmek üzere Sadakat Programı Uzmanı arayışımız bulunmaktadır.
Sorumluluklar
- Müşterilerle uzun dönemli, güçlü bir ilişki yürütebilmek için hayata geçirilen mevcut ya da yeni kart sadakat programlarını tasarlama, planlama, uygulama ve izleme dahil sürecin tamamında yer alacak.
- Program markasının müşteri ile bağının kurulması kapsamındaki iletişim dahil tüm çalışmalarda söz sahibi olacak, yenilikçi fikirleriyle ödeme sistemleri alanında ivme kazandıracak.
Minimum Gereksinimler
- 4 yıllık üniversite mezunu olan,
- Benzer bir pozisyonda 3-6 yıl deneyimi bulunan,
- Pazarlama, sayısal analiz ve veri analitiği konularında sorumluluklarını yerine getirebilecek düzeyde yetkinliğe sahip,
- İyi düzeyde Excel bilgisi bulunan,
- Müşteri odaklı düşünme becerisine sahip,
- Takım çalışmasına yatkınlığı olan,
- Yazılı ve sözlü iletişim becerilerini etkin kullanabilen,
- Analitik düşünme ve problem çözme yetkinliğine sahip,
- Hızlı adapte olmaya yatkın ve kavrama becerisini haiz,
- Yeniliklere açık olan, yenilikçi düşünme becerisine sahip,
- Sonuç odaklı hareket edebilme ve inisiyatif alabilme yetkinliğini haiz,
- Etkin zaman yönetimi gerçekleştirebilen, aynı anda birden fazla konuyu takip etme ve önceliklendirme becerisi olan adaylar.
Görev Tanımı
- Müşterilerimizle uzun dönemli, güçlü bir ilişki yürütebilmek için hayata geçirilen mevcut ya da yeni kart sadakat programlarının tasarlanması, planlanması, uygulanması ve izlenmesi dahil tüm süreç yönetimi, bunun yanı sıra program markasının müşteri ile bağının kurulması kapsamındaki iletişim dahil tüm çalışmalarda söz sahibi olunması, yenilikçi fikirleriyle ödeme sistemleri alanındaki yolculuğumuzda ivme kazandırılması.
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