Support Experience Specialist

2 days ago


Fatih, Istanbul, Turkey Spyke Games Full time

About Us

Spyke Games is a pioneering mobile gaming company dedicated to creating immersive experiences for players worldwide. Our team consists of seasoned game developers who have successfully launched and grown numerous gaming businesses over the past decade.

Our mission is to craft engaging mobile games that captivate audiences globally. We strive to build a vibrant, collaborative workplace where creativity thrives, and employees feel inspired to push boundaries.

We're seeking an exceptional Support Experience Specialist to join our team. In this role, you'll work closely with cross-functional teams to design seamless customer experiences. Your expertise will help drive user satisfaction and loyalty through prompt issue resolution and proactive feedback.

Job Description
  • Resolve customer inquiries via email and live chat
  • Partner with product and engineering teams to refine user experiences
  • Monitor customer sentiment and develop data-driven solutions
  • Stay current with industry trends and emerging best practices
Key Requirements
  • Native-level fluency in English
  • Proven experience in customer support
  • Proficiency in MS Excel and analytical tools
  • Exceptional problem-solving and communication skills
  • Ability to prioritize tasks and manage multiple projects simultaneously


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