Digital Advisor with German

Digital Advisor with German & English for Santos/ Portugal FULL Accommodation and Relocation Support /1732 Euro

Location: Portugal
Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00
Contract: Unfixed-term contract
Probation Period: 30 Days

About our client:

Our Client is a global marketplace that connects travelers with unique accommodations in over 191 countries.

What You'll Do:

Handle inbound/outbound calls, chat, and messages professionally and empathetically, including urgent situations.
Apply for policies and ensure community satisfaction.
Take ownership of user queries until resolution or escalation.
Investigate and escalate urgent and sensitive matters when necessary.
Manage cases involving safety concerns using trauma-informed methodologies.
Provide exceptional claims service for Damage Protection, Liability Insurance, and Experience Liability Insurance.
Identify process improvements and submit feedback.

What You Need:

1-3 years of experience in claims handling, dispute resolution, fraud/risk investigations, or insurance (property damage, healthcare claims, etc.).
Experience in estimating losses for automobiles, watercraft, or property damage.
Strong communication, problem-solving, and critical-thinking skills.

Compensation & Benefits:

Gross Monthly Salary: €870
Language Complement: €50
Role Complement: €200
Loyalty Bonus: €300 (every 3 months)
Signing Bonus: €1,000 (€500 on the 2nd month + €500 on the 3rd month)
Meal Allowance: €7.17 per worked day
Holiday Bonus: €91.67
Christmas Bonus: €91.67
Performance Bonus: €120 (starting from the 4th full month of production, subject to terms and conditions)
Medical & Dental Insurance: Included after 6 months of contract

Annual Leave: 22 business days (as per Portuguese law)
Public Holidays: Compensation for working on Portuguese public holidays as per local regulations

Relocation Package:

Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)
Up to €360/month for accommodation (for the first 3 months, reimbursed monthly)
Personalized accommodation assistance (temporary & permanent options available based on your needs)

Required Documents:

Criminal Record (Home/National)
Reference Letters (covering last 3 years of employment)
High School Diploma / University Degree (if applicable)
Identification (Passport or Citizen Card)
Social Security Number (National and/or Portuguese)
Proof of Address (National and/or Portuguese)
Portuguese Tax Number (NIF)
Portuguese Bank Account Details (NIB)

Start Date: Contract starts on the first day of training (fully paid by our client).

For Non-Portuguese Citizens:
We assist with all required Portuguese documentation during your first day.

Interested? Apply today or reach out with any questions

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