Service Repair Quality Engineer

3 days ago


Fatih, Istanbul, Turkey Toyota Türkiye Pazarlama ve Satış A.Ş. Full time

Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.

Our employee value proposition is "We Respect We Kaizen", which reflects our two most important values, "Respect for People" and "Kaizen".

The common characteristics of Toyota employees who say "We Respect We Kaizen" are as follows:

  • Love job and do it with passion
  • Work with a smile and have fun
  • Make an effort to create happy environment
  • Value everyone for being human
  • Work with team spirit for better results.

We are looking for Service Repair Quality Engineer to work with our teams.

GENERAL QUALIFICATIONS

  • Bachelor's degree in Mechanical Engineering or Automotive Engineering
  • Minimum 3 years of experience in the automotive industry, preferably in After-Sales
  • Excellent command of written and spoken English
  • Advanced MS Office skills
  • Strong analytical thinking and problem-solving skills
  • Excellent communication skills, a high sense of responsibility, and result-oriented

JOB DESCRIPTION

  • Provide technical support to dealers and resolve technical issues
  • Solve product problems and customer complaints
  • Conduct routine dealer visits to ensure compliance with service standards
  • Deliver on-the-job training to dealer personnel to enhance repair quality
  • Prepare technical reports for the manufacturer to improve product quality
  • Monitor dealer equipment standards and track orders for equipment and special service tools
  • Oversee the implementation of recall campaigns in coordination with the ministry, dealers, and call center
  • Report product issues to TME and ensure the shipment of relevant parts
Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Quality Assurance

Industries

Automotive

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