product excellence manager

3 days ago


Fatih, Istanbul, Turkey Turkcell Full time

Turkcell olarak yeteneklerimize eşsiz insan deneyimi yaşatarak, değer yaratan sürdürülebilir bir organizasyon inşa etmeyi ve işveren markamızı zirveye taşımayı hedefliyoruz. Bu hedef doğrultusunda benimsediğimiz değerlerimizi iş yapış biçimlerimize yansıtıyoruz.

Turkcell'de Neye Değer Veriyoruz?

İnsan Odaklılık: Eşsiz insan deneyimi oluşturmak amacıyla uygulamalarımızın merkezinde insanı konumluyor, çalışanlarımızın potansiyelini en üst düzeye çıkarmayı ve onların yeteneklerini geliştirmeyi hedefliyoruz.

Yenilik: İnsanların hayatında fark yaratan yenilikçi çözümler üretmek, fikir ve teknolojileri keşfetmek için tutkulu bir şekilde çalışıyoruz.

Mükemmellik: Dahil olduğumuz ve temas ettiğimiz her noktada mükemmelliyeti hedefliyor, kendimize yüksek standartlar belirliyor, olağanüstü sonuçlar elde ediyoruz.

İş Birliği: Başarının anahtarı olarak birlikte çalışmayı, saygı ve şeffaflık kültürünü teşvik ediyoruz.

Müşteri Odaklılık: Müşterilerimizin ihtiyaçlarını merkeze koyarak olağanüstü müşteri deneyimleri sunmayı hedefliyoruz.

Sürdürülebilirlik: Müşterilerimiz, çalışanlarımız ve dünyamız için sürdürülebilir bir gelecek amacıyla çalışıyoruz.

Ne Bekliyoruz?

  • Üniversitelerin mühendislik, yönetim bilişim sistemleri ya da işletme bölümlerinden mezun olmanı,
  • İyi derecede İngilizce bilmeni,
  • MS Office programlarını ileri seviyede kullanabilmeni,
  • En az 3 yıl müşteri deneyimi, süreç yönetimi, ürün yönetimi ya da iş geliştirme deneyimine sahip olmanı,
  • Sabit erişim, veri merkezi, bulut, siber güvenlik, IoT gibi kurumsal teknoloji çözümleri konularında bilgi sahibi olmanı,
  • Yeni teknolojileri takip eden ve uygulamaya geçirme konusunda istekli olmanı,
  • Program/İş planı hazırlama ve sunma konularında uzman olmanı.

Turkcell'de Product Excellence Manager Rolü Ne Yapar?

  • Kurumsal müşterilerimizin sabit erişim, veri merkezi, bulut, siber güvenlik, bulut tabanlı iş uygulamaları, IoT, big data gibi ihtiyaçları için, ürünler ve çözümler üreten "Turkcell Dijital İş Servisleri" şirketinde Ürün Deneyimi Yöneticisi olarak görev alır,
  • Ürün, ICT, network, hukuk, regülasyon, finans ekipleri ile birlikte çalışarak, sorumlusu olduğu ürünler için müşteri süreçlerini ve destek süreçlerini tasarlar. Bu süreçlerin hayata geçirilmesi için gerekli sistem entegrasyonu ve teknik geliştirmelerden sorumludur,
  • Ürüne özel müşteri süreçlerinin sahada ve kanallarda doğru şekilde uygulanması için kanal yönetimi ekipleri ile birlikte çalışır,
  • Sorumlusu olduğu ürünler için müşteri memnuniyeti araştırmalarının yapılması, gelişim alanlarının analiz edilmesi, memnuniyeti artıracak aksiyonların hayata geçirilmesinden sorumludur,
  • Şikayet süreçlerini tasarlar, kök neden analizleri ile müşteri şikayetlerini önleyecek iyileştirmeleri hayata geçirir,
  • Müşterilere etki edecek regülasyon, yönetmelik, kararname gibi zorunlu değişikliklerde ortaya çıkan sistem ve süreç geliştirmeleri için açılacak projelerde aktif rol alır. Ürünlerde değişikliklere uyum için yapılması gereken iyileştirmelerin hayata geçirilmesi için gerekli koordinasyonu sağlar.

Yan Haklar ve Faydalar

Ekibimizin bir üyesi olarak, rekabetçi bir ücret, esnek çalışma düzenlemeleri, kariyer gelişimi ve ilerleme fırsatları gibi bir dizi yan hak ve fayda ile buluşma fırsatı yakalayacaksın. Detaylara buradan ulaşabilirsin.

*Turkcell bir eşit fırsat işverenidir ve ırka, renge, dine, cinsiyete, ulusal kökene, etnik kökene, yaşa, fiziksel görünüşe veya duruma, medeni durumuna, askerlik durumuna bakılmaksızın, tüm nitelikli başvuru sahiplerini istihdam için değerlendirmeye alır.

Sultanbeyli, Istanbul, Türkiye 1 week ago

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