Warranty Claims Specialist

22 hours ago


Fatih, Istanbul, Turkey CHERY Full time
Job Overview:

As a Warranty Specialist, you will be part of Chery's team responsible for managing warranty claims, working closely with dealers, service providers, and internal teams to ensure customer satisfaction and efficient claim processing.

Main Responsibilities:
  • Manage warranty claims from initial assessment to final resolution, communicating effectively with stakeholders.
  • Process and analyze warranty claims, ensuring compliance with company policies and procedures.
  • Provide insights and recommendations to the Warranty & Technical Manager on operational data and trends.
  • Develop and maintain labor rate and labor time standards, aligned with Chery HQ references.
  • Collaborate with the warranty department to identify areas for process improvement and implement changes.
  • Support dealers in understanding and implementing Chery's warranty policies and procedures.
  • Contribute to the development of training programs for dealers on warranty operations.
  • Participate in quality and product-related meetings within the country and abroad.
  • Conduct audits and inspections at warranty depots, submitting disposal reports and audit results to management.
  • Ensure accurate implementation and localization of warranty manuals, service manuals, repair manuals, and recall campaigns.
  • Monitor consumer protection law and advise Chery HQ on necessary revisions.


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