Automotive Warranty Operations Coordinator

19 hours ago


Fatih, Istanbul, Turkey CHERY Full time
Job Description:

As a Warranty Specialist at Chery, you will play a crucial role in ensuring customer satisfaction and building trust with our global network of dealers and service providers. Your primary responsibility will be to manage warranty claims, from initial assessment to final resolution, while maintaining effective communication with all stakeholders.

Main Responsibilities:
  • Conduct thorough assessments of warranty claims, ensuring that all necessary documentation is in order and that claims are processed efficiently.
  • Maintain close communication with authorized services, warranty department, and other relevant teams to ensure seamless claim processing and timely updates.
  • Analyze operational data and provide insights to the Warranty & Technical Manager to inform strategic decisions.
  • Create and maintain labor rate and labor time standards, aligned with Chery HQ references.
  • Perform analyses and studies on warranty repayment and costs, contributing to meetings and informing business strategies.
  • Verify the appropriateness of replaced parts under warranty by processing requests from authorized services, providing support when needed, and conducting on-site visits.
  • Develop and deliver training programs for dealers on warranty operations, utilizing Chery's policies and procedures.
  • Promote the improvement of the Warranty system and Dealer management, offering assistance through the helpdesk as required.
  • Participate in product and quality-related meetings within the country and abroad.
  • Conduct audits and inspections at warranty depots, accompanied by approvals of scrapping transactions, submitting disposal reports and audit results to management.
  • Implement and localize warranty manuals, service manuals, repair manuals, and recall campaigns, reporting revisions to Chery HQ as necessary.
  • Review consumer protection law and notify Chery HQ of any necessary revisions.


  • Fatih, Istanbul, Turkey CHERY Full time

    Job Description:We are seeking a highly skilled Warranty Operations Specialist to join our team at Chery. As a key member of our operations team, you will be responsible for managing all aspects of warranty claims, from preliminary approval to final resolution.You will work closely with our authorized services staff, monitoring warranty bulletins and...


  • Fatih, Istanbul, Turkey CHERY Full time

    Key Responsibilities:The successful candidate will be responsible for:Managing all aspects of warranty claims, including preliminary approval, assessment, payment, and return to serviceMonitoring warranty bulletins and ensuring that all claims are processed in accordance with our policies and proceduresCreating labor rate and labor time standardsAnalyzing...


  • Fatih, Istanbul, Turkey CHERY Full time

    About the Job:We are looking for an experienced Vehicle Warranty Manager to oversee all aspects of warranty claims at Chery. As a key member of our team, you will be responsible for managing the warranty process from start to finish.You will work closely with our authorized services staff to ensure that all claims are processed efficiently and...


  • Fatih, Istanbul, Turkey Otokocotomotiv Full time

    Mechanical Operations Leader – Car Rental After Sales ServicesOtokoç Otomotiv is a leading automotive retailing, car rental, and car sharing company with a vision of developing innovative mobility solutions.We are looking for an experienced Mechanical Operations Leader to join our team. In this role, you will be responsible for creating pathways to the...


  • Fatih, Istanbul, Turkey CHERY Full time

    Job Overview:As a Warranty Specialist, you will be part of Chery's team responsible for managing warranty claims, working closely with dealers, service providers, and internal teams to ensure customer satisfaction and efficient claim processing.Main Responsibilities:Manage warranty claims from initial assessment to final resolution, communicating effectively...


  • Fatih, Istanbul, Turkey CHERY Full time

    Requirements:To be considered for this role, you must have:University Graduate (Mechanical engineering or Automotive engineering preferred)At least 3 years' warranty experience in Automotive BusinessGood command of English languageAdvanced communication skillsThe ability to think analytically and work effectively in a team environment is essential for this...


  • Fatih, Istanbul, Turkey CHERY Full time

    Job Requirements:We are seeking a highly skilled and motivated Warranty Specialist to join our team. The ideal candidate will have experience in warranty management, excellent communication skills, and a strong analytical mind.Main Responsibilities:Manage warranty claims from initial assessment to final resolution.Communicate effectively with dealers,...


  • Fatih, Istanbul, Turkey CHERY Full time

    Key Responsibilities:The successful candidate will be responsible for managing warranty claims, collaborating with dealers and internal teams, and driving process improvements.Main Responsibilities:Assess and resolve warranty claims in a timely and efficient manner.Communicate effectively with stakeholders, including dealers, service providers, and internal...


  • Fatih, Istanbul, Turkey Otokocotomotiv Full time

    Vehicle Maintenance ManagerOtokoç Otomotiv invites applications for a Vehicle Maintenance Manager position in our Car Rental After Sales Services department.The successful candidate will have a deep understanding of vehicle maintenance and be able to analyze and make decisions quickly. You will work closely with our team to create efficient maintenance and...


  • Fatih, Istanbul, Turkey Otokocotomotiv Full time

    Fleet Management SpecialistOtokoç Otomotiv is seeking a highly skilled Fleet Management Specialist to join our team.In this role, you will be responsible for managing the maintenance and repair processes of vehicles, ensuring they are operational in the shortest possible time. You will also oversee all maintenance and repair activities of vehicles,...


  • Fatih, Istanbul, Turkey Otokocotomotiv Full time

    Mechanical Operations Leader – Car Rental After Sales ServicesA World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meetOtokoç Otomotiv, established in 1928 as the first investment of the Koç Group in the automotive sector, is Turkey's largest automotive retailing,...

  • Automotive Parts

    2 weeks ago


    Fatih, Istanbul, Turkey ZF Friedrichshafen AG Full time

    Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryAutomotive Parts (PC) Field EngineerCountry/Region: TRLocation: Istanbul, Istanbul, TR, 34935About the teamWe are looking for a PC Field...


  • Fatih, Istanbul, Turkey Hitachi ABB Power Grids Full time

    Hitachi ABB Power Grids is a global technology leader that serves customers in the utility, industry, and infrastructure sectors. We are seeking an experienced Operations Coordinator to join our team.As an Operations Coordinator, you will be responsible for managing day-to-day operations, coordinating logistics, and ensuring smooth communication between...


  • Fatih, Istanbul, Turkey ZF Friedrichshafen AG Full time

    At ZF Friedrichshafen AG, we are committed to shaping the future of mobility. We are currently seeking a highly skilled Automotive Parts professional to join our team as a Mobility Solutions Engineer.The ideal candidate will have a strong background in technical sales and be able to provide expert support to our customers. As a Mobility Solutions Engineer,...


  • Fatih, Istanbul, Turkey Yemeksepeti Full time

    Yemeksepeti is seeking a Support Specialist to join its team. In this role, you will provide administrative support to department managers and ensure the smooth operation of daily tasks.About the JobYou will assist department managers with their daily tasks, including scheduling meetings and conferences.Maintaining schedules, planning events, and...


  • Fatih, Istanbul, Turkey ZF Friedrichshafen AG Full time

    ZF Friedrichshafen AG is a global company with a commitment to innovation and excellence. We are currently seeking a highly skilled Automotive Parts professional to join our team as an Automotive Product Specialist.The ideal candidate will have a strong background in product management and be able to develop and implement effective marketing strategies. As...


  • Fatih, Istanbul, Turkey ColendiBank Full time

    Job DescriptionWe are seeking a highly skilled Administrative Affairs Specialist to join our team in Istanbul office. This role will be responsible for ensuring the efficient execution of administrative operations while contributing to the company's operational flow.The ideal candidate will have at least 5 years of experience in administrative affairs,...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    Job DescriptionWe are seeking a skilled Global Operations Coordinator to join our team and drive service operations.Your primary responsibility will be to ensure the seamless execution of service operations by effectively coordinating and dispatching field service engineers, managing service schedules, supporting the service center, and maintaining excellent...


  • Fatih, Istanbul, Turkey World Bank Group Full time

    Job DetailsWe are seeking a highly motivated and well-organized Office Operations Coordinator to support the implementation of our Program through administrative and other support services.The selected candidate will be responsible for managing calendars, scheduling appointments, coordinating meetings, and providing timely follow-up on workflow for...


  • Fatih, Istanbul, Turkey Raffles Hotels & Resorts Full time

    Job SummaryThe Stewarding Operations Coordinator will be responsible for coordinating the day-to-day activities of our stewarding department at Raffles Hotels & Resorts. This individual will oversee the cleaning and maintenance of our dining areas, as well as coordinate with other departments to ensure seamless service delivery.Key ResponsibilitiesOversee...