
IT Help Desk Technician
4 days ago
Job Description
We are seeking a highly motivated and detail-oriented Computer Support Professional to join our team at HCLTech. In this role, you will be responsible for providing technical support to customers and end-users, assisting with the installation and testing of computer systems and peripherals, and troubleshooting software issues.
Key Responsibilities:
- Provide technical support to customers and end-users via phone, email, and in-person.
- Assist with the installation and testing of computer systems and peripherals, including desktops, laptops, printers, and other hardware.
- Troubleshoot software issues, including operating system and application problems.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain detailed knowledge of company policies, procedures, and technical requirements.
- Stay up-to-date with new technologies and advancements in the field.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 3 years of experience in a technical support role.
- Dell/HP Certified Technician certification.
- Strong Microsoft Office skills (Outlook, Word, and Excel).
- Excellent communication and problem-solving skills.
Why Work With Us:
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