Machinery Support Engineer

1 day ago


Fatih, Istanbul, Turkey YIZUMI Full time
About the Position

We are seeking an After-Sales Solution Provider to join our team. In this role, you will be responsible for delivering exceptional after-sales service support to customers, resolving machine quality issues, and managing equipment maintenance.

Key Responsibilities
  1. Provide timely and effective after-sales service support to customers.
  2. Handle online and on-site machine quality issues for customers in designated markets.
  3. Manage equipment maintenance parts applications and replacements covering the market of subsidiaries.
  4. Oversee new equipment installation and commissioning in subsidiary markets.
  5. Provide customers with training on operation, maintenance, and basic problem-solving.
  6. Maintain strict adherence to safety precautions during the service process, ensuring personal and equipment safety.
  7. Collaborate with the company's service work arrangements and be willing to travel to other business regions/countries to provide after-sales service support.
  8. Suggest improvements on machine quality during the service process.
  9. Assist colleagues in subsidiary inventory management and spare parts suggestions.
  10. Complete other services assigned by the Technical Services Department at Headquarters.


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