IT Support Engineer

4 days ago


Fatih, Istanbul, Turkey GlassHouse Türkiye Full time
Job Function

We are seeking a skilled Monitoring Specialist to join our Monitoring Reporting Team Lead at GlassHouse Türkiye.

The ideal candidate will possess strong technical knowledge of Infrastructure and Application monitoring tools (Server, Storage, Network, VMware, MS Family, SAP etc.).

Main Responsibilities:

  • Monitor customer systems to ensure optimal performance.
  • Respond to alarms, intervening according to the assigned task, and escalating when necessary.
  • Maintain knowledge of at least one monitoring tool, such as Zabbix, Grafana, Manage Engine, or Site 7x24.
  • Comply with the action plan for monitoring tools and reportings.

Requirements:

  • A minimum of 2 years of experience in similar positions.
  • Suitable for working in a shift system.
  • Strong time management and organizational skills.
  • Excellent human relations and communication skills.
  • Candidates who have completed their military service.


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