Help Desk Support Specialist

24 hours ago


Fatih, Istanbul, Turkey Cogent Networks Full time
Cogent Networks Job Description

We are seeking a skilled Backup Support Engineer to join our support team in Istanbul. This role will primarily act as a backup to the primary engineer, providing on-demand technical support for a few days a year to cover when the primary technician is unavailable.

Key Responsibilities:
  • Provide second-level technical support and Help Desk services, assisting users with IT-related issues.
  • Install, configure, and repair desktops, laptops, printers, and other IT peripherals, along with managing desktop applications.
  • Conduct technical intervention activities across various client sites.
  • Diagnose and resolve hardware and software issues, including Windows, macOS, and Linux operating systems (with a preference for macOS/Apple device troubleshooting).
  • Support corporate LAN and WAN configurations, with knowledge in TCP/IP networking, DNS, DHCP, VPN, and RDP troubleshooting.
  • Provide peripheral and network support for devices such as monitors, keyboards, printers, routers, switches, and firewalls.
  • Configure RF devices and handle specialized printers (Thermal and Zebra printers).
  • Use tools like VDI, SCCM/LANDesk/Altiris, Skype for Business, and OneDrive for support and management tasks.
  • Manage mobile devices via MDM tools (e.g., MobileIron and Intune), including email setup, RSA authentication, and VPN configuration.
  • Utilize ticketing systems to document, prioritize, and resolve support requests.


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