End User Support L2

3 days ago


Fatih, Istanbul, Turkey Cogent Networks Full time

Cogent Networks is a group of like-minded IT professionals with over 10 years of combined experience in IT Services. Our highly qualified team and wide range of leading professionals help businesses successfully plan, develop, implement, and manage IT projects. We provide a one-stop solution for Managed IT Services, Software Development, and Digital Marketing.

Role Description

Cogent Networks is seeking a skilled Backup Support Engineer to join our support team in Istanbul. This role will primarily act as a backup to the primary engineer, providing on-demand technical support for a few days a year to cover when the primary technician is unavailable. Fluency in both English and Turkish is required to effectively support and communicate with diverse stakeholders.

Key Responsibilities:

  • Provide second-level technical support and Help Desk services, assisting users with IT-related issues.
  • Install, configure, and repair desktops, laptops, printers, and other IT peripherals, along with managing desktop applications.
  • Conduct technical intervention activities across various client sites.
  • Diagnose and resolve hardware and software issues, including Windows, macOS, and Linux operating systems (with a preference for macOS/Apple device troubleshooting).
  • Support corporate LAN and WAN configurations, with knowledge in TCP/IP networking, DNS, DHCP, VPN, and RDP troubleshooting.
  • Provide peripheral and network support for devices such as monitors, keyboards, printers, routers, switches, and firewalls.
  • Configure RF devices and handle specialized printers (Thermal and Zebra printers).
  • Use tools like VDI, SCCM/LANDesk/Altiris, Skype for Business, and OneDrive for support and management tasks.
  • Manage mobile devices via MDM tools (e.g., MobileIron and Intune), including email setup, RSA authentication, and VPN configuration.
  • Utilize ticketing systems to document, prioritize, and resolve support requests.
  • Apply deductive reasoning skills to resolve complex system and network issues, including end-user network cabling problems.

Requirements:

  • Bachelor's degree in Computer Science, Information Science, or a related field.
  • A minimum of 3 years in a similar Help Desk or technical support role.
  • CompTIA A+ certification or other relevant IT certifications.
  • Proficiency with ticketing systems (e.g., ServiceNow).
  • Strong troubleshooting and problem-solving skills with the ability to work independently and as part of a team.
  • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical stakeholders.

Additional Information:

  • Backup support will be on-demand and typically for only a few days each year to cover the primary technician.
  • Contract Type: We offer a B2B contract and hire freelancers only with a valid tax number.

Preferred Skills:

  • Familiarity with VDI, SCCM/LANDesk/Altiris, Skype for Business, and OneDrive.
  • Knowledge in configuring RF devices and specialized printers (Thermal and Zebra).
  • Experience with MDM solutions like MobileIron and Intune.

Join us at Cogent Networks and bring your expertise to a dynamic and client-focused team dedicated to delivering top-tier support.

Seniority level
  • Mid-Senior level
Employment type
  • Other
Job function
  • Information Technology
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey Hirewand Full time

    **About Hirewand's Desktop Support Engineer Role**We are seeking a skilled Desktop Support Engineer to join our team in Singapore. As a Desktop Support Engineer, you will be responsible for delivering high-quality technical support services to our large user community, ensuring that our employees have access to the technology they need to perform their jobs...


  • Fatih, Istanbul, Turkey Cogent Networks Full time

    About Cogent NetworksCogent Networks is a group of like-minded IT professionals with over 10 years of combined experience in IT Services. Our highly qualified team and wide range of leading professionals help businesses successfully plan, develop, implement, and manage IT projects. We provide a one-stop solution for Managed IT Services, Software Development,...


  • Fatih, Istanbul, Turkey scoutin Full time

    About the RoleWe are seeking a highly skilled Senior Back-end Developer to join our technology team at scoutin. In this role, you will be responsible for building and maintaining server-side components using Node.js (TypeScript) to support robust, scalable applications.The ideal candidate will have a strong background in back-end development with a focus on...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Dream Games is seeking a skilled professional to fill the position of End-to-End Customer Experience Professional. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional support and service.Your primary responsibilities will include tracking and resolving customer complaints and issues via email and chat,...


  • Fatih, Istanbul, Turkey Hirewand Full time

    **Job Description for Desktop Support Engineer**Hirewand is looking to recruit a skilled Desktop Support Engineer on an ongoing contract basis to provide technical support to its large user community in the Singapore campus. The successful candidate will be responsible for delivering high-quality support services, including installation, training,...


  • Fatih, Istanbul, Turkey HCLTech Full time

    Job DescriptionThis position is responsible for providing technical support to customers, end users, and operating staff with desktop computers, applications, and related technology. The successful candidate will be required to interact with multiple levels of end users, managers, VIPs, and local technical staff.The role involves specifying, installing, and...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a highly motivated and detail-oriented individual to join our team as a User Insights Analyst and Support Specialist. As a key member of our customer support team, you will be responsible for analyzing customer feedback and complaints to identify trends and areas for improvement.Your primary responsibilities will include tracking and...


  • Fatih, Istanbul, Turkey HCLTech Full time

    This position assists customers, end users, and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs, and local technical staff is required.Support includes specification, installation, and testing of computer systems and peripherals within established...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    We are seeking an experienced Customer Support IT Specialist to join our team. As a key member of our customer support team, you will be responsible for providing expert technical assistance to both internal and external customers, operators, and end users.


  • Fatih, Istanbul, Turkey Spyke Games Full time

    About Spyke GamesWe are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and 'fun to work with'...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Job ResponsibilitiesYou will monitor, maintain, and troubleshoot all hardware and software. Additionally, you will provide end-user support for hardware, applications, tools, and systems.The role involves managing IT requirements in the onboarding and offboarding process as well as managing IT assets through their lifecycle from acquisition to disposal.Key...


  • Fatih, Istanbul, Turkey CoinTR Full time

    About the RoleCoinTR is seeking a skilled User Acquisition & CRO Specialist to drive user growth and optimize the user journey across both organic and marketing channel-driven strategies. The successful candidate will develop and execute holistic user acquisition strategies, optimize the onboarding funnel, and design programs to acquire and retain engaged...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Job OverviewDream Games is seeking a seasoned Senior Customer Support Specialist to lead our customer experience efforts. As part of our dynamic team, you will contribute to crafting memorable experiences that drive loyalty and retention.Key Accountabilities:Efficiently resolve customer complaints via email and chat.Cultivate collaborative relationships with...


  • Fatih, Istanbul, Turkey CoinTR Full time

    Senior User Acquisition & CRO SpecialistCoinTR is a leading cryptocurrency exchange platform, empowering users to buy, sell, and manage digital assets with ease and security. As a Senior User Acquisition & CRO (Growth) Specialist, you will be responsible for driving user growth and optimizing the entire user journey—from acquisition to retention—across...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Role DescriptionAs a Senior Customer Support Specialist at Dream Games, you will spearhead initiatives to enhance our customers' overall experience. Your input will shape the way we interact with our users and influence business outcomes.Main Duties:Address customer concerns via email and chat, applying analytical thinking to spot trends.Promote...

  • User Insight Expert

    2 days ago


    Fatih, Istanbul, Turkey Spyke Games Full time

    Welcome to Spyke GamesWe're a passionate team of gamers and tech enthusiasts dedicated to crafting unforgettable mobile experiences. With a decade of experience launching and growing successful gaming businesses, we're poised to revolutionize the industry.As a User Insight Expert, you'll play a pivotal role in shaping our customer experiences. You'll...


  • Fatih, Istanbul, Turkey Dream Games Full time

    Dream Games is seeking a seasoned professional to fill the position of Game User Experience Manager. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional support and service.Your primary responsibilities will include tracking and resolving customer complaints and issues via email and chat, collaborating...


  • Fatih, Istanbul, Turkey HCLTech Full time

    Key ResponsibilitiesThis Desktop Support Engineer will be responsible for providing high-quality technical support to customers, end-users, and operating staff. Key responsibilities include:Providing technical support via phone, email, or remote access.Identifying, repairing, resolving, and documenting end-user technical issues.Installing, configuring,...