User Insight Expert

2 days ago


Fatih, Istanbul, Turkey Spyke Games Full time

Welcome to Spyke Games

We're a passionate team of gamers and tech enthusiasts dedicated to crafting unforgettable mobile experiences. With a decade of experience launching and growing successful gaming businesses, we're poised to revolutionize the industry.

As a User Insight Expert, you'll play a pivotal role in shaping our customer experiences. You'll collaborate with our product and engineering teams to identify areas for improvement and implement data-driven solutions.

Responsibilities
  • Delivering exceptional customer support via email and chat
  • Working closely with cross-functional teams to enhance user experiences
  • Developing actionable insights from customer feedback
  • Analyzing industry trends and best practices to inform our approach
Requirements
  • Native English proficiency
  • Proven track record in customer-facing roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


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