Customer Insights Manager

1 day ago


Fatih, Istanbul, Turkey Blueclip Full time

As Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works.

About Our Search

We are looking for a highly analytical and customer-focused Product Marketing / Customer Insights Manager to help our clients understand and optimize their customer journey. Reporting to the COO, you will play a vital role in creating a data-driven foundation for customer insights, running A/B tests, and refining product offerings based on behavioral and qualitative insights.

Key Responsibilities:

  • Develop and maintain reporting frameworks to analyze customer behaviors, such as visit frequency, browsing patterns, purchase journeys, and much more.
  • Conduct qualitative research, including customer interviews, to understand motivations, preferences, and pain points.
  • Collaborate with cross-functional teams to create actionable insights that enhance the customer journey and improve engagement.
  • Constantly run A/B tests to optimize the user experience and improve conversion rates.
  • Use SQL and BI tools to analyze data and identify trends, providing recommendations for optimization.
  • Stay informed about industry trends and best practices to identify growth opportunities.

Qualifications:

  • 3-5 years of experience in product management (consumer-facing platforms), eCommerce/customer insights, or consulting (MBB preferred)
  • Experience in fashion e-commerce is a very strong plus
  • Proficiency in BigQuery, SQL, Python, and business intelligence tools.
  • Strong analytical mindset with the ability to turn data into actionable insights.
  • Excellent problem-solving and communication skills for presenting findings and recommendations.
  • Experience running A/B tests and implementing customer-driven improvements.

Ready to leave a mark? Apply now

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Product Management

Industries

Retail Apparel and Fashion

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